9am - You grab a cup of coffee and join the company-wide (video) standup to hear what’s been going on across the business
9.15am - You review yesterday’s metrics and see that we’re up by 20% versus last week. You send a message on our #gratitude Slack channel giving a shout out to the team.
9.30am - It’s time for your weekly 1:1 with your trusted second-in-command, Matt (the Nanny Sales Lead). This is his time to discuss whatever is on his mind with you and it’s sacred in your diary every week.
10.30am - Interviews! You’ve got a busy morning with 3 phone task interviews for some important sales team roles. You’ve worked with Ollie, GM for our Home Nursery service, to make sure you’re on the same page with the purpose, scorecard and questions. Now it’s time to put your game-face on and get cracking! Each interview is 30 minutes and you’ve given yourself a 10 minute buffer between each one for overtime and to write up notes to share with Ollie and update our ATS.
12.30pm - A welcome break after a hectic morning! You grab some food and head outside to make the most of the good weather.
1.30pm - You join the weekly Marketplace forum - this is where your marketing counterparts and the product managers gather to discuss the health of the marketplace. Your team’s role is focused on nurturing introductions (i.e. when families and nannies meet each other on our platform) to live, working matches. The teams in this Marketplace forum are focused on creating those introductions for your team to nurture - this makes you a key partner in the discussion. You review the latest metrics and forecasts together, and also use the time to share direct insights from your team on where families and nannies' heads are currently at, and the quality of introductions they are managing. The teams take actions away to change some messaging and experiment with marketing spend on higher quality, low-confidence channels.
2.30pm - You’ve scheduled a coaching session for the team to listen to call recordings as a group. First up is Allie, who’s been with the company for 6 weeks and has got off to a great start. Based on the call she identifies some gaps in her knowledge about how the nanny service works. You also coach her on asking more open-ended questions so she can handle objections better. Next up is Caitlin, who has been with Koru Kids for over a year. It’s clear she knows the product inside out and you suggest she partners with Allie to fill in some knowledge gaps. You then offer her some suggestions on how to close the call with clearer next steps.
3.30pm - Back to recruitment, and when reviewing your pipeline you work out that you need more applicants in order to fill your vacancies this quarter. You connect with our People Lead and agree to set up new job adverts on all the major job boards. You scour through your Linkedin connections and send some messages to people you’ve worked with before, as well as connect requests to potential candidates. You also share a message to the wider company about our referral scheme, and personally follow up with each member of the Exec team to see if they can help.
4.30pm - you have a quick meeting with one of our Product teams to review their prototype for how to streamline getting families to trial our nannies. Early tests have suggested this can increase conversion by up to 10% and also reduce your team’s workload. You’re really impressed with the prototype, offer a few constructive suggestions, and agree to help QA the final version before it goes live.
5pm - you meet up with Alix in the Home Nursery sales team as she wants to test a new process where we call each family an hour after they finish a home nursery tour to get feedback. You coach her on clarifying her hypotheses and how she will know if the test has been successful. You also brainstorm together a few different ways of asking questions to get the best feedback. You take notes in a shared google doc and agree to check back in with her in one week to review results. You also jot down a few thought-starters that came to mind on cross-selling opportunities between services.
5.45pm - you check back on metrics and see that the team have had another barn-storming day. You have a quick video debrief with the team and thank them for all their hard work. Then you close your laptop and head downstairs to enjoy your evening!