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How we support our families

Our mission is to help families flourish

At Koru Kids, we’re passionate about every family finding the childcare they need to help their family flourish. Our upfront screening, rigorous background checks, and simple matching platform are just the beginning.

Beyond finding the perfect childcare solution, we provide your nanny with ongoing support and valuable resources to support yours, your child’s and your nannies well-being.

How we support you

We’ve designed our process to make hiring a nanny seamless and stress-free. Our aim is to simplify your life, providing you with the peace of mind that your children are in capable and caring hands.

What our service includes

How we support your nanny

Our goal is to support your nannies in delivering the best care possible with upfront and ongoing training, plenty of resources, delicious recipes, and even an activity generator.

Resources for nannies

We'll sort the payroll

Our nannies report their shifts through our app, which you can easily approve, and then we handle the rest. We have a great customer support team who can help if you ever have any questions.

How payroll works

Here's what our nannies and families say..

"Transparent, informative and professional support to enable hiring a pre and after-school nanny. Your advice and guidance as well as the help with all the paperwork and formalities was a bliss - thank you!"
"The support and resources we as nanny's receive are amazing. Also the whole system of logging shift and getting paid is super easy. I wish I knew about Koru Kids sooner. I totally love it."
"One of a kind. Makes finding and having a nanny so much easier especially for first timers. They are here to support you at all times from start to finish."

You might be wondering...

Once you’ve decided to hire one of our nannies, we’ll carry out an enhanced DBS check and invite them to attend our online Paediatric First Aid training course at no extra cost.
Our nannies cost £14-19 per hour, per family, depending on your nanny’s childcare experience and the number of hours of care you need. We don’t have any finder’s fees and our service fee is included in your hourly rate.
We’ll show you nannies that live close to you first so their travel time is reasonable for a shorter shift and their reliability can be assured. If you are looking for longer hours nannies are willing to travel further for more hours, so you should have plenty of choice of nannies with the experience you’re looking for.
Yes! When you decide to hire a nanny, it will be the same nanny working with your family on your agreed days and times.

Some can, but the lots can’t. If your nanny can drive it will be marked on their profile.

All of our nannies speak fluent English. For most, it’s their first language, but many speak other languages as well. Our nannies come from a range of backgrounds, so just let us know on the registration form if you have any language requirements and we’ll do our best to send you nannies who speak that language. If it’s a bonus rather than a deal breaker, the number of potential nannies we can show you really increases.

We have a range of nannies if all experiences. Many of our nannies looking for after school shifts only have experience with older children but many others are willing to work longer hours and have experience with babies and younger children. Look out for a run down of their experience on each profile.

All our nannies must pass our bespoke online training and Paediatric First Aid course before they start working. This has been developed by our in-house training team (made up of a former teacher and former nanny).
As you will be the legal employer of your nanny, the contract exists between you and them. Koru Kids will write the contract for you so you don’t need to worry. When we set up your contract, we will ask you to complete our set-up form which will ask for some preferences. We’ll then send out a draft version of your contract for you to review.
Our standard nanny contracts have a 2 week probation period with 24 hours notice. After the probation period, the notice period is 2 weeks. You can also choose to have an initial trial shift before offering the role to a nanny. If you do need to bring the contract to an end, you simply need to provide your nanny with the agreed notice period. We’ll be there to support you with all the next steps to ensure your contract is finalised.
If you’re looking for a nanny for less than 4 weeks, we may be able to help. Most of our nannies are looking for long-term roles but we do have some nannies who would be very keen to help out a family for an interim period such as the summer.
 
For arrangements that are less than 4 weeks, we do ask that families offer a minimum of 20 hours in total across the full contract. We currently cannot facilitate contracts that are smaller than this.
 
If you need a nanny for less than 9 hours each week, an additional £1 surcharge will apply. This is to ensure we can provide the same level of service throughout the period of your contract.

Yes! We are currently expanding to other parts of the UK. When you register with us we’ll instantly tell you if we have nannies available in your area.

You may be able to pay using childcare vouchers or tax-free childcare, provided your nanny is Ofsted registered. Please note, the vast majority of nannies will not be registered with Ofsted due to the part-time nature of the role. The cost and time to register usually outweighs the savings parents could make by using childcare vouchers or tax-free childcare.

Nannies will look after your children in your home vs. a childminder who works in their home. 

Nannies typically work for one family or two if it’s a nanny share. A childminder will look after children from multiple families.

Visit our Help Centre for more FAQs

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