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Payroll and Finance Administrator

At Koru Kids we have a triple mission: to support working parents during the hardest years of their life, to give children the best possible childhood to allow them to flourish as adults, and to create really great jobs for childcarers. The challenge is massive, but our team is crazy good.

In August 2019 we closed a £10m Series A funding round led by Atomico, one of the world’s best Venture Capital investors in technology start-ups. We’re growing fast and are looking for a Payroll and Finance Administrator to join our outstanding Customer Operations team.

Customer Operations is at the heart of everything we do at Koru Kids. Finding the perfect nanny, or searching for the right family to work with, can be an emotional process and so our Customer Operations team is a vital part of what Koru Kids offers. The team expects to be managing invoicing, payroll and pensions for thousands of family and nanny relationships by the end of 2022.

We have an informal, hard-working and kind team culture. We’re all determined to create a truly fantastic childcare service to help working parents. Our culture is friendly and fast paced – we are constantly challenging, testing and adapting the way we do things. We’re also really committed to working with integrity, doing the right thing and building a company we are truly proud of. We’re growing super fast but we also want to make sure that we are building a company on really solid foundations.


About the role

The role will involve ownership of front line customer contacts (mostly email), answering basic queries and escalating others within the team, related to invoicing and payroll administration for families and pay/tax for nannies. You will also be responsible for regular tasks related to HMRC and pension administration, reporting and compliance.

To give you a bit more of an idea, some of the things you’ll be doing are:

  • A high volume of front line customer interaction, resolving queries mostly via email

  • A considerable volume of data entry and analysis, including spreadsheet work

  • Setting up pensions with employees and pension providers

  • Advising our families/nannies on PAYE and NIC matters, resolving PAYE queries with HMRC and actioning HMRC coding notices, generating P45s and pay statements etc.

  • Working with the team on our regular invoicing, payroll and credit control cycles

  • General record keeping and administration relating to payroll and finance


Essential skills and behaviours

  • You’ll have some payroll knowledge and experience. You’ll also have sound knowledge of excel/google sheets.

  • You’ll be a strong prioritiser, responding to pressure calmly and in an organised manner. You can balance working quickly with being meticulous and detail-orientated.

  • You’ll be able to adapt and succeed in an environment that is prone to change. You work well under pressure and show good judgement. You can handle challenging situations.

  • You love speaking to new people. You’re warm, friendly and personable. You’re also emotionally intelligent so although you’ll like to talk, the most important thing you’ll do is listen.

  • You’re able to write clearly and accurately, with perfect spelling and grammar. You’re able to communicate in a way that’s in line with our brand and tone

  • You’re a problem solver. You’re able to gather and interpret information to solve customer queries.

  • You’re detail-oriented. You’re able to input and update data accurately.

  • You roll with it. You understand that startups are unpredictable environments. You are comfortable with a degree of chaos.

  • You’re nice! You get that no player is bigger than the team. You fit right into our culture of supporting and helping each other, whilst improving childcare in London


Important things to know...

Salary and benefits: The starting salary for this role is £24,000 (with room for progression over time). You'll get 25 days paid holiday, plus bank holidays. We also offer equity after your first year with the company.

You'll get a MacBook Air and generous allowance for home office equipment. For any parents thinking of applying - we also offer 50% off Koru Kids childcare (up to a value of £7,000 per year).

Timing: The role is Monday to Friday, from 9am to 6pm. We'd like to have this person join the team ASAP, but we will wait to find the right person.

Location: You can do this role remotely, but you must be living in the UK. Koru Kids is currently based in London but we welcome applications from people outside London too. In fact, over half the customer support team are based outside of London so we will ensure the role works for you no matter where you are.

About us

Koru Kids is building the world’s best childcare service, starting in London. We believe that every family should have the perfect childcare for their family to flourish.

We’re growing like crazy, are backed by fantastic investors, including top venture capitalists and business angels such as Michael Pennington the founder of Gumtree, and have won a ton of awards for our technology, people and social impact.

Our culture is informal, hard-working and kind. The team is an A++ when it comes to talent but our "no dickheads" rule means we're also a humble and supportive bunch. We’re also really committed to working with integrity, doing the right thing and building a company we are truly proud of.