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Why this role is important to Koru Kids

At Koru Kids we have a triple mission: to support working parents during the hardest years of their life, to give children the best possible childhood, and to create enjoyable and rewarding jobs for childcarers.

The truth is that childcare is tough! As a Childcare Quality Coach, you will be a source of knowledge and expertise. You will be on hand to advise our nannies and childminders, coaching them through the highs and lows of their roles. You’ll provide practical tips and tricks, as well as the reassurance and encouragement they need to do a great job.

You’ll also work with parents, understanding their individual family’s needs and listening to their feedback. You’ll support them in helping their childcarer to grow and develop, to ensure that everyone is working together to help the whole family flourish. You’ll also share your insights with the Koru Kids team, to help us continue improving the quality of childcare we provide.


What we’re looking for

You must have previously worked within childcare or education, and keen to use your first-hand experience to support other childcarers. You might have been a teacher, early years practitioner, family support worker, childminder… the list is not exhaustive!

Ideally, you will be ‘obsessed’ with the topic of child development and be knowledgeable about working with children. You should be eager to keep learning, and enthusiastic about sharing your expert knowledge with others. You’ll also be passionate about the Koru Kids ethos - promoting positive mental health, a love of the outdoors and emotional maturity in children.

You’re a ‘natural coach’, meaning you are able to listen, advise and reassure people when faced with challenging situations. You need to be of a calm disposition and be able to talk objectively on emotional issues. You’ll be a compassionate listening ear to sensitive concerns, so you’ll need to have great judgement and be able to handle delicate matters in a positive and constructive way.

Very importantly you’re friendly, switched on, a great communicator and emotionally intelligent – you’re a people-person who loves bringing out the best in people and encouraging them to flourish.


A typical day

9am - You grab a cup of tea and join the company-wide (video) standup to hear what’s been going on across the business. You then jump on another quick call with the Childcare Development Coaching team to go over the plan for today.

9.30am - You have your first call booked with one of our nannies. They’ve recently started looking after a 2-year old and they need some advice on how to handle ‘toddler tantrums’. You actively listen to their worries and reassure them that this is a really normal part of the role. You offer them some practical tips to try this week, and schedule a follow-up call to see how they get on.

10am - Some of our potential childminders have inspections this week, and a few of them are feeling a bit nervous. You give them a call to offer some words of wisdom and answer any questions they might have. You go back over the key areas of their training and they start to feel more confident in their knowledge. They’re all so grateful that they have the Koru Kids team to help them through this process.

12pm - It’s lunch time. You’re working from home, so maybe you’ll pop to the local cafe for a coffee. Perhaps you’ll do some pilates, or do a crossword in the garden.

1pm - You’re back from lunch and it’s time for your next few calls. A parent has provided some feedback on how things are going with their new nanny. He’s great with the kids, but they’re worried he’s not spending enough time with them outdoors. You discuss ways in which they can deliver this feedback in a constructive way. You also offer a coaching session with their nanny to brainstorm some activities he could do with the kids. They agree to chat to their nanny that evening and you pencil in a reminder to follow-up in the morning.

2pm - Your team has noticed we’re getting lots of calls from childminders asking how to support younger children with writing. You suggest posting some content in the Koru Kids Facebook group, which everyone thinks is a great idea. You collate some helpful resources and share them in the group. You also encourage other childminders and nannies to post their own ideas as a way to help develop our childcarer community.

4pm - You catch up with the Growth team who are working on our national expansion. We’ve got 5 nannies doing trial shifts with families in Sheffield this week, and it’s crucial that they go well. You and your team decide to offer some ‘nurture’ calls to help these nannies feel prepared for the day. During the calls, you suggest activities they can do with the children and talk through some of the questions the parents might ask. You ease any nerves they might have and then wish them good luck!

5.30pm - You catch up with your team to debrief how the day went. It’s an opportunity to share any concerns raised during the day, as well as reflect on what went really well. You close your laptop knowing that you’ve had a positive impact today, and go and enjoy the rest of your evening.


Important things to know...

Timings: We'd like to have this person join the team ASAP, but we will wait to find the right person. We are happy to consider applicants looking to work either full-time or part-time.

You must be able to work a minimum of 15 hours a week, ideally between 8am and 8pm Monday to Friday. However, we're open to someone who would like to work around school hours or work evenings as some people prefer to speak to us outside office hours.

Salary and benefits: The starting salary for this role is £22,600 and you’ll get 25 days paid holiday (plus bank holidays) - these will both be pro-rated if you work part-time.

You'll also get a MacBook Air and generous allowance for home office equipment. For any parents thinking of applying - we also offer 50% off Koru Kids childcare (up to a value of £7,000 per year).

Location: This role can be done fully remote but you must be based in the UK. You're also welcome to come into our London-based office if you’d prefer.

About us

Koru Kids is building the world’s best childcare service, starting in London. We believe that every family should have the perfect childcare for their family to flourish.

We’re growing like crazy, are backed by fantastic investors, including top venture capitalists and business angels such as Michael Pennington the founder of Gumtree, and have won a ton of awards for our technology, people and social impact.

Our culture is informal, hard-working and kind. The team is an A++ when it comes to talent but our "no dickheads" rule means we're also a humble and supportive bunch. We’re also really committed to working with integrity, doing the right thing and building a company we are truly proud of.