How to get DBS documents checked

Before we can begin processing a DBS check, we need to check three identifying documents via video call.

What you need to do if you are a nanny:

  1. Book a video call slot to show us your documents – you’ll get an email with the link. You should select the earliest slot you can make.
  2. Make sure you read through the guidance about what documents you need to provide and prepare your documents for the call.
  3. We’ll confirm on the video call if your documents are correct, and if not give you advice about your next steps.
  4. Once we’ve seen three correct documents we will start processing your DBS.
  5. You’ll then need to bring the same three documents with you to your first shift to present to the family.

What you need to do if you are a family:

  1. Koru Kids will start processing your nanny’s DBS after we check their documents via video call.
  2. We’ll then send you an email to let you know what documents they have provided.
  3. Your nanny will present these documents at their first shift.