9am - grab a cup of tea and join the company-wide (video) standup to hear what’s been going on across the business.
9.10am - you start the day by checking the applications inbox - the email campaign that went out last night was a big success - you now have a dozen email enquiries from potential candidates to reply to! These vary from someone wanting to know whether they'll need to pay income tax on their earnings to someone asking if they can work s a childminder from their houseboat in Little Venice!
11am- quick team brainstorm on how we can improve our application form - you've been noticing a few people getting confused about the question on pets, so you suggest we remove it altogether to make things simpler for applicants. Susie, one of the operations team, is able to edit the form and make the change before the meeting has even finished! Fingers crossed we see an uptick in the conversion rate on the form now.
11.30am - the first of several scheduled 'find out more' phone calls with potential childminders who want to know how the application process works, what training and support we provide, how they'll fill their spaces and what advice we can offer on setting up their home so it's suitable for looking after children. You're an old-hand at these calls now, and come away with a good feeling about each of the four people you spoke to - they'd all be great childminders - hopefully they decide to apply.
1.00pm - a welcome break after a hectic morning! You grab a sandwich and then head out to the park with your favourite podcast to make the most of the good weather!
2.00pm - you've got a busy afternoon ahead with 7 phone and video interviews for applicants to our childminder training program. 4 of them are shorter introductory phone calls where you run through the basics of their application and 3 of them are longer video interviews. Here, you ask candidates to do a video tour of their house and talk about why they want to become a childminder - you really enjoy speaking to candidates who have a genuine passion for helping children to flourish, and thankfully two of your video interviewees today really hit the mark.
5.30pm - Now you've wrapped up your interviews, you tidy up your notes on the system to make sure all of your thoughts are logged. One of the candidates you spoke to earlier was borderline - whilst there weren't any 'red flags', you just didn't feel their passion for looking after children: it felt like 'just a job' to them. You ask one of your colleagues who spoke to them previously for a second opinion, and between you, you decide the candidate wasn't quite right for Koru Kids. You spend five minutes drafting a polite rejection email explaining your decision.
5.50pm - You quickly glance at the applications inbox to make sure there's nothing urgent that needs replying to this evening before you wrap up. Thankfully there isn't so you close your laptop and head downstairs to enjoy your evening!